FAQ

Icon Skincare was created by the founders of iS Clinical, Bryan Johns and Alec Call, and is backed by over 25 years of clinical skincare expertise from Innovative Skincare. While iS Clinical delivers advanced, medical-grade skin health interventions, Icon takes a different approach—focusing on simplicity, self-selection, and bringing enjoyment and ritual to the fundamentals of daily skin self-care.

Think of it this way: iS Clinical is your dermatologist’s recommendation. Icon is your daily ritual of confidence.

Icon Skincare is designed for everyone. Great skin has no gender. Our products are formulated to address universal skin needs—hydration, radiance, texture, and joy —and are suitable for all skin types regardless of gender.

Yes. Giving back is central to who we are. Through our Future Icons program, we partner with three organizations:

Foster Love — Improving the experience and outcomes for the more than 400,000 children currently in the U.S. foster care system, including sibling reunification programs and STEM education initiatives.

Pacific Clinics / Hollygrove — Supporting early childhood education and family engagement programs that keep children connected and in school, continuing a legacy of service that has touched over 20,000 children.

Bee & Butterfly Habitat Fund — Protecting pollinator health and supporting the ecosystems that sustain the bee-derived ingredients at the heart of our formulas.

Find out more on here.

Our tagline is “Confidence you can feel,” and we believe confidence is a human right—especially for children navigating life’s hardest chapters. Foster Love and Hollygrove both work to nurture the next generation of icons: children who will lead with warmth and live with purpose. Early intervention in education and emotional wellness dramatically improves outcomes for children entering adulthood.

The Bee & Butterfly Habitat Fund connects directly to our formulations. Royal jelly, honey, and propolis are signature ingredients across the Icon line, and supporting healthy hive populations is both an ethical responsibility and a reflection of our brand values.

At launch, Icon Skincare is available exclusively at iconskincare.com, Amazon, and select retailer partners. We are actively building retail partnerships and will announce new points of sale as they become available. Follow us @iconskincare for the latest updates.

Please contact Autumn Communications at icon@autumncommunications.com for any press requests; contact hello@iconskincare.com for any other requests.

Icon Skincare is available to authorized retailers through our partnership program. For wholesale and retail-partnership inquiries, please contact hello@iconskincare.com.

Not at launch. We are focused first on delivering an exceptional product and ritual experience. Stay tuned at @iconskincare for community programs and benefits as they evolve.

The best way to ensure you are receiving authentic Icon Skincare is to purchase directly from iconskincare.com, our official Amazon storefront, or one of our authorized retail partners. Products purchased through unauthorized third-party sellers may not be genuine and may not be eligible for return through Icon. If in doubt, please contact hello@iconskincare.com.

Icon Skincare products are not tested on animals. Like our sister brand iS Clinical, we are committed to cruelty-free practices. 

Our formulas do include ethically sourced bee-derived ingredients—royal jelly, honey, and propolis; as well as ethically sourced lanolin, a byproduct of wool processing.

Icon products are formulated to meet Innovative Skincare’s high standards, which exclude parabens, phthalates, and a comprehensive list of ingredients of concern.  These standards are consistent with those held up as best practices by major beauty retailers.

Our formulas are designed to be as clean as possible. In limited cases, a small amount of fragrance has been incorporated at low concentrations purely to ensure a pleasant sensory experience and eliminate any undesirable scent from the base formula.

If you have specific fragrance sensitivities, we recommend reviewing the full ingredient list for each product on our website.

Our cosmetic products are formulated without SLS or SLES, avoiding these harsh sulfates commonly used as cleansing agents. Instead, we use gentler alternatives that help maintain the skin’s natural balance while still delivering effective performance.

Our cosmetic products are not formulated with PFAS (per- and polyfluoroalkyl substances) compounds. We are committed to carefully selecting ingredients that align with our safety and quality standards. 

The Icon Cream – Heritage is based on a legacy formula used by some of the most famous faces of Golden Era Hollywood, and is a faithful recreation. This product has quickly become a fan favorite, but we understand ingredient choices for your skincare routine are a very personal one.  For those favoring a much more modern interpretation, we have The Icon Cream – Reinvented.

Icon products are formulated with botanically based ingredients of the highest quality and purity, including plant-derived extracts and our signature bee-created ingredients (royal jelly, honey, and propolis). Like iS Clinical, our raw materials are pharmaceutical grade and do not contain fillers, toxic metals, or impurities. We take a balanced approach to ingredient selection in order to maximize efficacy, safety, and enjoyment.  We use ingredients derived directly from the natural world, as well as those produced in a lab.

Our products are not certified organic, although we source organic ingredients in many cases. Achieving full organic certification involves complex, multi-level certifications across different countries and agencies, and is not always practical for every ingredient. Our priority is ingredient quality, purity, and sustainability.

No, Icon Skincare has not undergone Kosher certification.

No, several Icon Skincare products contain animal-created ingredients – honey, propolis, royal jelly created by bees; milk from cows, and lanolin. 

The Icon Skincare formulas are not formulated with gluten-containing ingredients.  They are not certified gluten-free because there is no FDA gluten-free certification.

The mica used in our products is a mineral sourced in the United States.

The honey (and honey extract) used in ICON products are ethically sourced from beehives in the United States.  Royal jelly is sourced globally. These ingredients are ethically sourced and in a sustainable and responsible manner with the suppliers being vetted for their practice of beekeeping treatment of workers employed in the process.  The honey is processed under GMP practices and a HACCP Program.

All Icon Skincare products have undergone in-house and external laboratory testing that adheres to industry best practices to ensure safety before reaching consumers. Our formulas are developed and manufactured in partnership with Innovative Skincare, leveraging over 25 years of clinical expertise.

Icon products are formulated with care for healthy skin, drawing on 25 years of clinical expertise from Innovative Skincare. We do not make a blanket non-comedogenic claim, since skin reacts individually, and a few of our heritage-inspired formulas (notably The Icon Cream — Heritage) contain rich emollients such as mineral oil and lanolin that some people may prefer to avoid. We recommend reviewing the full ingredient list for each product on iconskincare.com if you have a known sensitivity, and patch-testing before regular use.

Icon ingredients are sourced globally through trusted partners selected for quality, purity, and ethical practices. 

Royal jelly, honey, and propolis are signature ingredients featured across the Icon line. If you have a known allergy to bee products, we recommend consulting with your physician or dermatologist before using Icon products. If you would like to try our products, we suggest performing a patch test on a small area of skin before applying them to the face.

We recommend reviewing the full ingredient list for each product on our website, as formulations vary across the line. Some products may contain ingredients derived from these sources.

If you have a history of sensitivity, we strongly recommend consulting with your physician and performing a patch test before use. 

If you are currently using prescription skincare products (such as tretinoin, hydroquinone, or other active treatments), we recommend consulting with your prescribing physician or dermatologist before introducing Icon products into your routine. They can advise on the best way to integrate our products with your existing regimen.

We recommend consulting with your physician before using Icon Skincare products if you are pregnant, planning to become pregnant, or nursing.

If you experience an allergic reaction, discontinue use immediately and consult with a healthcare professional. For any medical issue associated with ICON product use, you may also call our 24/7 toll-free number 1-833-224-2010, where you will speak with a licensed healthcare professional who can answer your questions, provide you with health and safety information, and advise on proper action that you should take.

To patch test, apply a small amount of product to a discreet area such as the inner forearm or behind the ear. Wait 24 to 48 hours and observe for any redness, irritation, or other reactions before applying to the face. If a reaction occurs, discontinue use and consult a healthcare professional or call 1-833-224-2010, any time, any day, where you will be connected with a licensed healthcare professional.

Icon products are designed to work beautifully together as a complete ritual. Our philosophy of skin minimalism—“use less, feel more”—means each product multitasks, so you don’t need to layer excessively.

As with any skincare, listen to your skin.

Much like transitioning from another product line, Icon products can be integrated into your existing routine. If you have a history of sensitivity, we recommend patch testing when introducing new products. For the best results, we recommend consulting with a skincare professional who can help tailor a regimen to your specific needs.

Icon packaging is designed with sustainability in mind. Our line uses post-consumer recycled (PCR) plastics and reusable glass components. We also offer refills for six of our products.  Our cartons are also FSC certified. We encourage customers to check local recycling guidelines, as curbside recyclability varies by municipality.

Icon encourages the use of curbside recycling, where available. We encourage customers to check local recycling guidelines, as recyclability will vary by municipality.

Six of our nine products feature refillable packaging. When your product runs low, you can purchase a refill cartridge and simply replace the inner vessel—keeping the outer packaging you already own. This reduces waste and keeps the cost of replenishment lower than purchasing a full unit. Detailed instructions are included with each refill.

Icon’s packaging is sourced globally, and the product is manufactured and filled in the USA.

Yes. Sustainability is built into how we make and ship Icon. Our packaging incorporates substantial levels of post-consumer recycled (PCR) plastics, reusable glass components, and FSC-certified outer cartons. Six of our nine products feature refillable packaging, reducing waste over time. We also support pollinator health through the Bee & Butterfly Habitat Fund, in recognition of the bee-created ingredients at the heart of our formulas.

Icon Skincare ships to addresses within the United States at launch via iconskincare.com. International shipping capabilities are being developed and will be announced as they become available. Products are also available on Amazon.  We do not ship to PO Boxes.

Unfortunately, due to a high incidence of fraudulent orders, we do not ship to PO boxes.

We cannot guarantee any requests for order cancellations. If you have, for any reason, changed your mind about your order, please reach out to hello@iconskincare.com as soon as possible. We will do our best to help.

We’re sorry to hear that. Please take the following steps:

First, check with household members and neighbors, and look for a notice of attempted delivery. Packages are sometimes left in a safe location or with a building manager.

If you still cannot locate your package, please contact hello@iconskincare.com with your order number and tracking information. We will work with our shipping partner to investigate and resolve the issue as quickly as possible.

Yes. We offer trial sizes of many products, kits, and free samples with purchase.  We do not offer samples for sale.

From time to time, Icon offers limited promotions to our community. The best way to stay informed is to subscribe to our newsletter at iconskincare.com or follow us @iconskincare. Promotional offers cannot be combined with other discounts unless explicitly stated and are not valid on previous purchases.

Icon Skincare ships within the United States via UPS as our primary carrier. Tracking information is provided by email once your order has shipped.

Icon orders are fulfilled and shipped from our U.S. fulfillment partner. 

Package protection is offered at checkout by our partner SWAP Commerce, providing coverage for lost, damaged, or stolen packages. 

Once an order is placed, we begin processing it right away. If you need to update an address, please contact our customer care team at hello@iconskincare.com immediately. We will do our best to make the change before the order ships, but we cannot guarantee changes once the order has entered our fulfillment process.

Please allow up to two business days for order processing. You will receive shipping confirmation and tracking information by email once your order has been dispatched. During promotional periods or holiday seasons, these times are subject to change. We appreciate your patience as we work hard to fill orders.

Standard ground shipping within the United States typically arrives within three to five business days after dispatch. Expedited options may be available at checkout. These shipping times are subject to fluctuations during peak shipping times, such as holidays. Weather can also play a role in delivery windows. Please utilize your provided UPS tracking information to stay updated on your unique delivery timeframe.

We accept Visa, Mastercard, American Express, and Discover. Apple Pay, Google Pay, and Shop Pay are also supported through our checkout.

Yes. Icon Skincare’s checkout is secured and PCI-compliant. Payment information is encrypted in transit and is not stored on our servers.

Sales tax is applied based on the state and city where your order is shipped, and is calculated at checkout.

We understand that skincare is personal and that certain products aren’t the right fit for your goals or needs. Our 30-day return policy covers requests submitted through our returns portal from the date of purchase. Once approved, a return label will be emailed to you so you can ship back the items you wish to return. Upon receipt, inspection, and approval of the item(s), returns for refund will be issued and processed according to your payment method or via store credit. If your return request is due to a damaged, defective, or incorrect item, please reach out to hello@iconskincare.com with images of the concern. We want to help you as quickly as possible. 

We do not offer exchanges, but you can return a product under our 30-day return policy and place an order for something else.